How do I make a call?

To make a phone call using a prepaid phone card, please follow these instructions:

Calls can be made only with touch tone phones. Please check whether your phone supports the tone dial function. Make sure your phone is set on the tone dial function, and not the pulse function. Calls can also be made from public pay phones.

1. Dial the toll-free access number of your Smartcall Telephone Account. 
   • The telephone number format is 822 XXX XXX. Specific telephone numbers are listed on the back of the calling card or in a special brochure attached to the card. You can also receive information about valid access telephone numbers by calling our customer service.
2. Enter your 10-digit PIN code, which is available on the back of the card under a scratch-off layer.
3. Dial a destination phone number (the number you want to call).
   • When calling abroad, please use the destination phone number in this international format: 00 + country code + city code + destination phone number.
   • When calling locally within the Czech Republic, please dial the phone number in national format (nine-digit number).
4. The Smartcall system will connect you with the destination number.

If you enter an incorrect PIN code, or if there is a long pause while you enter your PIN code and a destination number, you will be automatically connected to our customer service. The operators will help you make your call.